1. Keep it simple.
The business web site
is there for the customer. Keep your customer in mind at all times. Don't
become so
enchanted with
showcasing your company that you lose sight of the reason your visitor came to
your site. If you lose him once, you are
not likely to get him back for a second chance.
2. Update often.
Good web sites have
changing content and changing design. If your site looks like it has not been
updated
lately, can your
customer actually depend on the information he finds there? Well designed web
sites allow for easy updating within
the structure of the site. The best designs offer a dynamic site which has
something different each time the
visitor returns. Talk to your designer about options for automating your web
site content.
3. Provide relevant
content.
Do not assume that your
visitor is interested in your company history, employee roster, personnel
photos. Give him something worth
reading in an interesting format and he will return to your site and recommend
it to others. The most visited web
sites are those which offer unique content and easy access to information the
visitor cannot find elsewhere.
Many companies try to
save on their web sites by designing and maintaining them "in-house".
These offices often end up spending
more on creating and maintaining their web site than if they had hired an
outside consultant. What often
happens is that employees have other responsibilities which must be balanced
with the
web site, and when time
is tight, the web site is the project which gets put aside for later or given
to another employee to finish.
Remember that your web site has the potential to reach thousands of customers
every day. Be sure it is leaving
the right impression.
5. Use quality
graphics.
Just as you would not
decorate your customer lobby or the front of your offices with clip art, you
should not use these images in your
web site. Quality photographs and graphics are an essential part of your
professional design. Good
professional photography and graphics enhance your web site and keep your
visitor exploring longer.
6. Use quality fonts.
Too many web sites can
be found which use fonts more appropriate for greeting cards than for business.
Keep your web site clean and
professional with one font and add interest by changing sizes and weights.
Resist the urge to scatter fonts
creatively throughout the web site.
7. All computers were
not created equal. - Remember that colors will vary wildly from computer to
computer. There is no way to
control the exact appearance of colors across the web. Therefore, don't spend a
lot of time trying to match your
letterhead or logo.
8. The web is not
print.
This may seem like an
obvious statement, but it is important to remember that printed materials
cannot just be scanned to your web
site. Printed materials must be reformatted for use on the web. It is not
always practical to try to reproduce your
existing printed materials for web site use. Let your designer guide you to
find the right balance between good
web design and consistent image for your business materials.
9. Spell check
everything.
Errors and typos always
seem to find their way into web sites. You can reduce the number of errors on
your site and the time necessary
to correct them by using the spell check function for any text files you send.
10. Download time
matters.
The average visitor
will wait 4 to 6 seconds for a page to download. It is important that your web
site have something for your
customer within that time or you may lose him forever. Keep your web site pages
to a size which can be downloaded
quickly. There are still plenty of potential customers out there using dial up
modem to connect to the
Internet.
11. Use animation sparingly.
The use of FLASH
animation can dramatically increase a Webster's interest without increasing the
download
time significantly.
However, too much animation can compete for the visitors attention and actually
drive away traffic. Integrate your
animated elements into the design concept and let them support your information
rather than competing for
attention.
12. Make your site
unique.
There are thousand upon
thousands of web sites out there today. Most of them look very much the same.
Do not design your site with a template which will make your web site just like
all of the others. Keep your design memorable, but
professional.
13. Navigation is the
key.
You have probably been
to one of those sites which makes it hard to find the information you are
seeking. Clear navigation is
important. Your site should allow the visitor to clearly choose his options and
to get back to the beginning without
difficulty. Good navigation is an important key to successful web site design.
14. Get your money's
worth!
Listen to your
professional designer - After all, that is what you are paying for! If you have
chosen your design firm well, then they
will know their business - just as you know yours. Too many cooks spoil the
broth - and the web site, too! Of
course you should be involved in guiding the direction of your new web site,
but let your designer give you the
benefit of his expertise in the field.